{"id":490,"date":"2024-09-25T19:32:46","date_gmt":"2024-09-25T17:32:46","guid":{"rendered":"https:\/\/staging-outdoorpinsandmore.nl\/?page_id=490"},"modified":"2026-09-18T15:22:39","modified_gmt":"2026-09-18T13:22:39","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/outdoorpinsandmore.com\/de\/customer-service\/","title":{"rendered":"Kundendienst"},"content":{"rendered":"<h2><strong>Bestellung<\/strong><\/h2>\n<ul>\n<li>Klicken Sie auf \u201eShop\u201c.<\/li>\n<li>W\u00e4hlen Sie das gew\u00fcnschte Produkt aus.<\/li>\n<li>Klicken Sie auf \u2018Bestellen\u2019, um den Artikel direkt in Ihren Warenkorb zu legen.<\/li>\n<li>Fahren Sie mit dem Einkauf fort oder klicken Sie auf Ihren Warenkorb, um eine \u00dcbersicht \u00fcber Ihre Bestellung zu erhalten und zur Kasse zu gehen.<\/li>\n<li>In Ihrem Warenkorb werden die Versandkosten automatisch berechnet (siehe unten f\u00fcr Versandkosten). \u00dcberpr\u00fcfen Sie Ihre Bestellung sorgf\u00e4ltig und klicken Sie dann auf \u2018Zur Kasse gehen\u2019.\u2019<\/li>\n<li>F\u00fcllen Sie alle notwendigen Informationen aus, um Ihre Bestellung abzuschlie\u00dfen.<\/li>\n<li>Klicken Sie auf \u2018Bestellung aufgeben\u2019.\u2019<\/li>\n<li>In diesem Moment ist Ihre Bestellung aufgegeben, und Sie m\u00fcssen die Zahlung abschlie\u00dfen. Sie werden sofort auf die Zahlungsseite weitergeleitet (siehe unten f\u00fcr Zahlungsarten).<\/li>\n<li>Nachdem Sie Ihre Bestellung abgeschlossen haben, erhalten Sie automatisch eine Best\u00e4tigung. Bitte \u00fcberpr\u00fcfen Sie diese nochmals sorgf\u00e4ltig. Haben Sie einen Fehler gefunden? Dann senden Sie so schnell wie m\u00f6glich eine E-Mail an order@outdoorpinsandmore.com.<\/li>\n<li>Wenn Sie die Best\u00e4tigungs-E-Mail nach etwa 10 Minuten nicht erhalten haben, \u00fcberpr\u00fcfen Sie Ihren Spam-Ordner. Wir empfehlen Ihnen, die Domain @outdoorpinsandmore.com zur Liste der sicheren Absender Ihres E-Mail-Programms hinzuzuf\u00fcgen, um sicherzustellen, dass Sie keine Updates verpassen. Immer noch nichts erhalten? Bitte senden Sie uns so bald wie m\u00f6glich eine E-Mail.<\/li>\n<\/ul>\n<h2><strong>Versand<\/strong><\/h2>\n<ul>\n<li>Sofern nicht anders angegeben, werden die Bestellungen per Briefkastenpost versandt.<\/li>\n<li>Die Bestellungen werden in der Regel innerhalb von 2 bis 3 Arbeitstagen verpackt und versandt.<\/li>\n<li>PostNL oder ein lokaler Zustelldienst kann nicht garantieren, dass die Post innerhalb weniger Tage zugestellt wird.<br \/>\nWenn Sie Ihre Bestellung nicht innerhalb von zwei Wochen nach dem in der Versandbest\u00e4tigung angegebenen voraussichtlichen Lieferdatum erhalten haben, kontaktieren Sie uns bitte unter order@outdoorpinsandmore.com.<br \/>\nBitte nehmen Sie innerhalb von 60 Tagen nach Ihrer Bestellung Kontakt mit uns auf. Nach Ablauf dieser Frist k\u00f6nnen wir keine Reklamationen mehr annehmen.<\/li>\n<li>Alle Bestellungen werden von unserem B\u00fcro in Venlo aus versandt.<\/li>\n<li>Orders to the Netherlands and Belgium are shipped via PostNL and include a Track &amp; Trace code.<br \/>\nOrders to other countries are shipped via Deutsche Post stamp service and do not include a tracking code.<\/li>\n<\/ul>\n<h2><strong>Zahlungsoptionen<\/strong><\/h2>\n<ul>\n<li>PayPal<\/li>\n<li>Kreditkarte<\/li>\n<li>Klarna Afterpay (wir berechnen 1,00 \u20ac Geb\u00fchr f\u00fcr Bestellungen unter 25,00 \u20ac)<\/li>\n<li>Klarna Pay Now, folgen Sie den Anweisungen von Klarna<\/li>\n<li>Apple Pay<\/li>\n<li>iDEAL (Niederlande)<\/li>\n<li>Bancontact (Belgien)<\/li>\n<li>Zahlungen werden f\u00fcr uns von dem Zahlungsanbieter Mollie abgewickelt.<\/li>\n<\/ul>\n<p><strong>Versand<\/strong> We ship via PostNL (Dutch shipping company) and Deutsche Post (German shipping company) for. This delivery service does its utmost to send and deliver packages as quickly and carefully as possible. If there are any issues, you can inform us via email at order@outdoorpinsandmore.com, mentioning the order number visible in the confirmation email.<\/p>\n<p><strong>Lieferfrist<\/strong> Der folgende Zeitraum ist ein Richtwert und nicht verbindlich. Die Tage sind Arbeitstage.<\/p>\n<p><strong>Europa<\/strong><\/p>\n<table width=\"481\">\n<tbody>\n<tr>\n<td width=\"160\">Land<\/td>\n<td width=\"92\">Arbeitstage<\/td>\n<td width=\"97\">\u00a0Portokosten<\/td>\n<td width=\"132\">\u00a0Kostenloser Versand von<\/td>\n<\/tr>\n<tr>\n<td>Niederlande<\/td>\n<td>3-4<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 3,50<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a040,00<\/td>\n<\/tr>\n<tr>\n<td>Deutschland<\/td>\n<td>5-8<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a040,00<\/td>\n<\/tr>\n<tr>\n<td>Belgien<\/td>\n<td>5-8<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>\u00d6sterreich<\/td>\n<td>5-8<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>D\u00e4nemark<\/td>\n<td>5-9<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Frankreich<\/td>\n<td>5-10<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Italien<\/td>\n<td>5-11<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Luxemburg<\/td>\n<td>5-12<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Spanien<\/td>\n<td>5-13<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Schweden<\/td>\n<td>5-14<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Rest von Europa<\/td>\n<td>6-15<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4,75<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Andere Kontinente<\/strong><\/p>\n<p>&nbsp;<\/p>\n<table width=\"481\">\n<tbody>\n<tr>\n<td width=\"160\">Region<\/td>\n<td width=\"92\">Arbeitstage<\/td>\n<td width=\"97\">\u00a0Portokosten<\/td>\n<td width=\"132\">Kostenloser Versand von<\/td>\n<\/tr>\n<tr>\n<td>Nord- und S\u00fcdamerika<\/td>\n<td>12-18<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 6,50<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Niederl\u00e4ndische Antillen<\/td>\n<td>12-18<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 6,50<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Asien<\/td>\n<td>12-18<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 6,50<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<tr>\n<td>Ozeanien<\/td>\n<td>20-42<\/td>\n<td>\u00a0\u20ac\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 6,50<\/td>\n<td>\u00a0\u20ac\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 40,00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>R\u00fcckgabe<\/strong><\/h2>\n<ul>\n<li>Sie haben eine Bedenkzeit von 14 Tagen, um das Produkt ohne Angabe von Gr\u00fcnden zur\u00fcckzugeben, beginnend mit dem Tag, an dem Sie das Produkt erhalten haben. Das Produkt kann nur unbenutzt und in seiner Originalverpackung zur\u00fcckgegeben werden. Die Kosten f\u00fcr die R\u00fccksendung liegen in der Verantwortung des K\u00e4ufers.<\/li>\n<li>Benachrichtigen Sie uns im Voraus \u00fcber unsere E-Mail-Adresse order@outdoorpinsandmore.com \u00fcber Ihre R\u00fccksendung. Wir werden den Betrag innerhalb von 14 Tagen zur\u00fcckerstatten.<\/li>\n<li>R\u00fccksendeadresse: Outdoorpins &amp; More, Harry Meijerstraat 6, 5913RE VENLO, Die Niederlande.<\/li>\n<li>Legen Sie der R\u00fccksendung immer Ihre Bestellnummer bei.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Garantie<\/strong><\/h2>\n<ul>\n<li>Die Farben der Pins k\u00f6nnen abweichen. Daraus k\u00f6nnen keine Rechte abgeleitet werden. Die Farben k\u00f6nnen auf einem Foto oder auf einem Computerbildschirm anders aussehen.<\/li>\n<li>Artikel unterliegen dem Verschlei\u00df und der Abnutzung. Sollte ein Artikel jedoch unnat\u00fcrliche M\u00e4ngel aufweisen, gew\u00e4hren wir die gesetzliche Herstellergarantie.<\/li>\n<\/ul>\n<p>This page was last updated on February 3, 2026.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ordering Click on &#8216;shop.&#8217; Choose the desired product. Click on &#8216;Order&#8217; to add the item directly to your shopping cart. Continue shopping or click on your cart to see an overview of your order and to check out. In your cart, shipping costs will be calculated automatically (see below for shipping costs). Check your order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-490","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service - Outdoorpins &amp; More<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/outdoorpinsandmore.com\/de\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service - Outdoorpins &amp; More\" \/>\n<meta property=\"og:description\" content=\"Ordering Click on &#8216;shop.&#8217; Choose the desired product. Click on &#8216;Order&#8217; to add the item directly to your shopping cart. Continue shopping or click on your cart to see an overview of your order and to check out. In your cart, shipping costs will be calculated automatically (see below for shipping costs). 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